email

Broken By Design: DirectTV and Overproduced Email

I was invited to be in a focus group for the local talk radio station recently with a focus on how they use email to communicate with listeners.  As I’ve been a long time listener of this station and especially like some of the things they do online I thought it would be good to participate.  They wanted feedback on what they are currently doing and opinions on new approaches and services they were thinking of offering.